Handling maintenance requests
The tenant reports a problem with a photo, you assign it and follow it until it is fixed.
- 1Open the new request on the board.
- 2In Manage, set the status, the assignee, the visit date, the cost and who pays it.
- 3Write to the tenant (Send message), or leave an Internal note they cannot see.
- 4When it is fixed, set it to Done. The tenant confirms it or reopens it.
An uploaded Invoice (internal) is visible to your team only. The tenant can rate the repair with 1–5 stars; a maintenance request never counts towards their Passport.
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