Handbook for tenants
Rentkey Passport, applying, signing and everyday renting, in the order of your menu.
First steps as a tenant
Signing up, creating your Rentkey Passport and the short guided tour.
- Signing up
- If your landlord invited you
- Where do I land after signing in?
My home
The start page for the flat you rent: next charge, meters, repairs, contract and deposit in one place.
- What you see here
- Move-in guide
- Planning to move?
Legal Assistant
An AI that gives general legal information on renting matters and drafts letters for you.
- Ask a question
- How many questions can I ask?
- What happens to my questions?
My Passport: your score
The Rentkey Passport is your tenant profile: score, badges, and you see exactly what a landlord sees of it.
- How is the score worked out?
- Live version and submitted version
- What does the landlord see?
Applying for a flat
Apply with your Passport through the listing link you got from the landlord, and book a viewing.
- The listing link
- Applying with your Passport
- Booking a viewing
Applying
Applying
Filling in your Passport step by step
Seven short steps, uploading proof and verifying your identity.
- The seven steps
- Uploading proof
- Verifying your identity
Applying
Shares: who sees your Passport
You decide who sees what, and for how long. Revoke it with one click.
- Three levels
- If a landlord asks for your Passport
- Sharing with someone outside Rentkey
- Statuses
- What you can do
My rental
My rental
Reviewing and signing the contract
Review the terms, add the details the contract needs, and sign with DÁP or a one-time code.
- Reviewing
- Signing
- Moving in step by step
My rental
Rent, other charges and deposit
Pay with a QR code or the copied details, report that you've paid, and see your other charges and your deposit balance.
- Paying with a QR code
- I've paid
- Setting up a standing order
My rental
Meters and utilities
Sending meter readings with a photo, and how utility charges are worked out, with the bill copy.
- Sending a reading
- Utility charges
My rental
Handover and inspection
Reviewing and signing the protocol, and photographing the flat when the landlord asks for an inspection.
- Protocol
- Photo inspection
- In-person visit
- Reporting a problem
- Following and closing
My rental
Rental history and references
Your previous tenancies and references from former landlords, which strengthen your Passport.
- Adding a past tenancy
- Asking for a reference
- If you disagree
My rental
My documents
Contracts, protocols, the deposit settlement and anything the landlord has shared with you.
- What's here?
Messages
Conversations with landlords, with a separate thread for each listing.
- Sending a message
- Attaching a file
Settings and your data
Appearance, notifications, two-factor authentication, downloading your data and deleting your account.
- Notifications
- Two-factor authentication
- Downloading your data
Tenant plans and services
The Passport is free. The Verified Passport, Tenant Protection and Home search are coming soon.
- Rentkey Passport: free
- Verified Passport
- Tenant Protection
Can't find what you need?
Write to us and we'll help. For legal questions the Legal Assistant gives general information, and the blog has longer articles.